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    Refund policy

     

    We hate that you don't love it, but we are happy to accept returns on most parts, under most circumstances.

    Items may be returned for a refund or exchange within 14 days of proof of delivery. All returns must be in new, uninstalled condition and in the original packaging. Return shipping is the Buyer's responsibility. All electrical parts are excluded from this Return Policy, and the returned item(s) cannot be disassembled or damaged from installation. Electrical motors and controllers are not returnable under any circumstances. Custom seats, seat cushions, or any custom orders are not returnable, as they are delivered specifically per order. Doubletake track enclosures and body kits are not returnable, unless damaged in shipping or defective. Non-warranty returns may be subject to a restocking fee up to 30% in addition to original shipping charges. Any restocking fee charged is strictly to cover costs incurred by our suppliers and we do not in any way profit from this.

    If you would like to return or exchange an item, please email Service@wheelzllc.com for a return authorization. Returns without prior contact and approval will not be accepted. Request for Return Authorization must be submitted within 14 days of delivery. Once authorized, items must be received within 30 calendar days of original delivery date. 

    If your package arrives damaged please report it to us immediately. For truck freight, ifyour package arrives damaged, please  refuse delivery of the package or write "damaged" on the Bill of Lading and report it to us within 24 hours. There will be no exceptions as freight companies have strict rules regarding claims.

    Cancellations prior to shipment. We are happy to allow cancellations prior to order processing and shipment. Please be aware that cancellation of large orders with a value above $500 will be charged a fee of 3% to cover payment processing fees.


    Thank you and we appreciate your business and the confidence you have placed in us.



    Wheelz Custom Carts LLC